Weak AI: It is designed and trained for dedicated task and cannot respond beyond its limitations or defined field, for example Apple SIRI, Chess, College bot, Hospital bot, Telecom bot, Google Assistant etc. The categorization of AI to be employed in the chatbots are broadly classified as follows Chatbot using artificial intelligence may ease the human life in knowing real-time news or information, suggestions, recommendations, shopping services etc. Data analysis, smart assistance services that collects the information from different areas is also commercialized. Today, AI is becoming part of real life among researchers and innovators due to evolution of technologies in deep learning and big data. AI services have witnessed a new industrial revolution across the globe. With the proliferation of the powerful hardware and soft-computing techniques, an era of AI based services are emerged in the recent years. The survey demonstrates that there exist an immense potential in the AI assisted chatbot system for providing customer services and providing better governance in public administration services. The purpose of this survey is to understand and explore the possibility of customer & public administration services based chatbot. AI-Chatbots are providing much kind of services, which this paper outlines into two main aspects including customer based services and public administration based services. It also talks about evolution of chatbots starting from Turing Test and Rule-based chatbots to advanced Artificial Intelligence based Chatbots (AI-Chatbots). This paper discuses about artificial intelligence based chatbots including their applications, challenges, architecture and models. However, public administration based services wherein chatbot intervention influence the most, is not explored yet. It is observed that chatbots have flooded the globe with wide range of services including ordering foods, suggesting products, advising for insurance policies, providing customer support, giving financial assistance, schedule meetings etc. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot user-friendly. A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way.
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